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What You Need to Know Before You Use isona

Using isona means accepting the terms and conditions that govern your account, your transactions, and your access to our platform. Eligibility depends on your local law and the region you are accessing from — we are clear about that from the start.

Account Terms ApplyRegion and Eligibility DependentbKash, Nagad, Rocket Wallet RulesData and Privacy PolicyAccount Closure Rights
isona What You Need to Know Before You Use isona
CONTACT LEGAL TEAM

How to Reach Us on Legal and Policy Matters

If you have a question about our terms, a dispute with a transaction, or a request related to your account data, we have direct contact paths available. Our support team handles legal and policy queries separately from general account help — route your query correctly so it reaches the right team without delay.

Live Chat Support Open the chat icon from any page on isona and select the Legal or Policy option from the menu. Our support team responds around the clock — describe your issue clearly and reference your account and any transaction ID for…
Email for Policy Queries Send detailed legal or data-related queries to our support email address shown in your account dashboard under the Contact section.
Account Dashboard Request Log into your account, go to Settings, and use the Submit a Request form for formal policy queries including data access requests, account closure, or terms clarification.
ACCOUNT SECURITY

How We Handle Data, Cookies, and Account Safety

Your account security and data handling are governed by specific internal policies that we apply consistently. Below is a plain-language summary of each area — how we collect data, what cookies we use, how long we keep records, and what steps you can take to protect your account or request changes to your information.

Data We Collect

When you register, we collect your mobile number, name, and wallet identifier — whether bKash, Nagad, or Rocket. We use this to verify your account and process withdrawals.

Cookies and Tracking

We use session cookies to keep you logged in across pages and analytics cookies to understand how the platform is used. You can adjust cookie preferences from the browser settings on your device.

Account Security Practices

Each login triggers a one-time password sent to your registered mobile number. Never share that OTP with anyone. We will never ask for your OTP, your bKash PIN, your Nagad PIN, or your Rocket PIN through chat or email.

Data Retention Period

We retain account records, transaction logs, and wallet history for the period required by our internal compliance framework. After account closure, your data is archived and then deleted on a schedule consistent with our retention policy.

Who to Contact for Data Requests

Data access requests, correction requests, and deletion requests go through the Account Dashboard request form or via our support email. We aim to acknowledge your request within a reasonable period and complete it subject to any legal hold obligations.

How to Request Account Changes

To update your registered mobile number, switch your wallet method between bKash, Nagad, and Rocket, or request account closure, go to Settings in your account. Some changes require identity verification before they are processed.

Common Legal and Policy Questions Answered

Below are the questions we see most often about our terms, data handling, account eligibility, and how to make formal requests. If your question is not covered here, use the Account Dashboard request form or reach out via live chat.

Access to isona depends on the law that applies in your region and jurisdiction. We do not make a universal legal availability claim. You are responsible for confirming that accessing a platform of this type is permitted under your local law before registering or making any transaction.

Transactions via bKash, Nagad, and Rocket are covered by both our platform payment terms and the individual wallet provider's own terms and conditions. Both sets of rules apply at the same time. In case of a dispute, you will need your wallet transaction record and the reference number from our system.

We reserve the right to suspend or close accounts that breach our terms of use. This includes providing false registration information, attempting to manipulate transactions, or accessing the platform from a region where it is not permitted. We notify you via the contact method on your account when action is taken.

Log into your account and go to Settings, then use the Submit a Request form to make a formal data access request. Include your registered mobile number and wallet type — bKash, Nagad, or Rocket. We acknowledge requests within a reasonable period and provide a summary of the data we hold on your account.

We use session cookies for login continuity and analytics cookies to understand platform usage. You can manage analytics cookies through your device browser settings. Turning off analytics cookies will not affect your login session, your wallet deposits, or withdrawals from your account.

No. We will never ask for your bKash PIN, Nagad PIN, Rocket PIN, or any account OTP through chat, email, or any other channel. Login OTPs are one-time codes sent only to your registered mobile number. If anyone asks for these codes claiming to be from isona, do not share them — report it to our support team immediately.

After account closure, your records are archived and then scheduled for deletion in line with our internal retention policy. The exact period depends on whether any legal hold obligations apply to your account. You can request a data summary before or after closure using the Account Dashboard request form.

Go to Settings in your account to request changes to your registered mobile number or to switch your wallet method between bKash, Nagad, and Rocket. Identity verification is required before some changes are processed. If you need help at any step, our live chat support is available around the clock.

Raise a dispute through the Submit a Request form in your account dashboard. Provide the transaction reference number from your wallet app — bKash, Nagad, or Rocket — alongside the date, amount, and a description of the issue. Our payments team reviews both the wallet record and our system log to reach a resolution.

When we make material changes to our terms or privacy policy, we notify you through the contact method registered on your account — typically your mobile number. Continued use of your account after a notification is sent means you accept the updated terms. We recommend reviewing any update notification before continuing to use the platform.