Reference

Terms Conditions That Cover How isona Works

These terms set out what you agree to when you open an account and use isona — including how deposits through bKash, Nagad, and Rocket are handled, what your account responsibilities are, and how eligibility is determined by your local law and region.

Account holder responsibilitiesbKash, Nagad, Rocket deposit rulesEligibility depends on local lawWithdrawal conditions applyOne account per person
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isona Terms Conditions That Cover How isona Works
HOW WE APPLY THESE RULES

Where isona Stands on Policy Enforcement

Our terms are not designed to catch you out — they exist so that every account operates on the same baseline. Below is how we handle the areas that matter most to the people using this platform.

Account Verification

Before any withdrawal is processed, we verify that the bKash, Nagad, or Rocket wallet linked to your account matches the name on your registration. This is a one-time check for new accounts and may be triggered again if wallet details change. It protects your funds, not just our process.

One Account Policy

Each person may hold exactly one active isona account. If our system detects duplicate registrations — same phone number, same wallet, or same device — both accounts are flagged for review. The terms are clear on this point, and the review outcome depends on what the records show.

Deposit Record Retention

We keep transaction records for every bKash, Nagad, and Rocket deposit and withdrawal linked to your account. If you raise a dispute about a missing credit or an incorrect amount, we pull those records and compare them against the wallet provider's logs. You can request a copy of your own transaction history through the help centre.

Term Updates and Notice

When we change these terms, we publish the updated version on this page and note the revision date. For material changes — ones that affect how deposits clear or how withdrawal conditions work — we also send a notification to your registered contact. It is your responsibility to read what changed before continuing.

Eligibility and Regional Access

isona does not confirm or deny legality in specific cities or regions on your behalf. Access depends on your local law and the eligible regions we operate in. If local law in your area restricts this type of platform, these terms do not override that. We are not in a position to give legal advice about your specific situation.

Dispute Resolution Process

If you believe a term has been misapplied to your account — a withheld deposit, a wrongful suspension, a withdrawal condition you were not made aware of — the first step is to contact support with your account reference. Unresolved disputes escalate to a formal review, and we document every stage so the outcome is traceable.

TERMS CONTACT PATH

How to Reach Us About These Terms

If you have a question about a specific clause, need to flag a dispute, or want clarification on how a rule applies to your account, our support team is available to help. Reach out through any of the channels below and reference your account details so we can respond with the right context.

Live Chat Start a live chat session directly from your account dashboard. This is the fastest path for questions about deposit holds, account status, or anything in these terms that affects your current session. Available around the clock.
Email Support Send a detailed message to our support address for written queries about term interpretations, account suspension notices, or withdrawal condition disputes. We respond to every message; complex cases may take a little longer to work through properly.
Account Help Centre Your account area contains a help section with policy summaries, answers to common questions about bKash and Nagad deposit rules, and a form to submit a formal dispute if you believe a term has been applied incorrectly to your account.

Common Questions About isona Terms & Conditions

These are the questions we hear most often about how the terms work in practice — covering account rules, payment conditions, and what happens when something goes wrong.

Yes. Opening an account means you accept these terms in full. We keep the language as plain as possible so it is actually readable, but the full document governs your account regardless of whether you have read every line. If something is unclear, contact support before you proceed — not after a dispute has already started.

Deposits must come from a wallet registered in your own name. Using another person's bKash, Nagad, or Rocket account to fund yours breaches these terms directly. If we detect a mismatch between the wallet name and the account name, the deposit is held, the account is flagged, and withdrawal access is suspended until verification is completed.

No. One person, one account — that is the rule. Multiple accounts linked to the same phone number, wallet, or device will trigger a review. The account that was opened first is usually treated as the primary one, but the outcome of any review depends on what the records show at the time.

That is something you need to confirm for yourself based on the laws that apply where you are. We state clearly that availability depends on local law and eligible regions — we do not make that determination on your behalf. If you are unsure, check with a local legal reference before creating an account.

Withdrawals require a verified account, a matched wallet name — bKash, Nagad, or Rocket — and no active holds on the account. If a deposit came from a promotion, additional turnover conditions may apply before that amount can be withdrawn. The specific conditions for any promotional credit are stated at the time it is added to your account.

The updated version is published on this page with a revision date. For changes that affect core account rules — like deposit handling or withdrawal conditions — we send a notification to your registered contact. The version live on the day of your activity is the one that applies to that activity, so checking this page periodically is worthwhile.

Contact support straight away with your account reference and a clear description of the issue. The live chat option in your account dashboard is the fastest way to start. If the first-level response does not resolve it, ask to escalate to a formal review — we document every stage of that process so the outcome is transparent and traceable.

Our deposit terms apply to all three wallet methods equally — amounts must come from your own registered wallet, and the name must match your account. Each wallet provider also has its own service terms that govern the transfer from your end. Both sets of terms apply simultaneously; ours govern what happens inside your isona account after the transfer arrives.

Accounts can be suspended immediately when these terms are breached — for example, duplicate accounts, mismatched wallet names, or activity our system flags as suspicious. In those cases, we act first and notify you through your registered contact. You then have the right to respond through the dispute process if you believe the action was incorrect.

Submit a request through the help centre inside your account. We hold records of every bKash, Nagad, and Rocket transaction linked to your account and can provide a summary for any period you specify. For formal dispute purposes, we cross-reference our records with the wallet provider's logs to confirm accuracy.

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